Terms - Barbara Applegate Studio

ORDER TIMELINE    
 Our company handcrafts all painting kits, videos and prints within _3_ DAYS
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take _5_ DAYS to be created for you.
 
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* All prints should be handled by the edges since unframed images attract fingerprints.
* Store painting kits in a dry place away from heat sources.
* Your product(s) can be damaged if:
* Keep prints out of direct sunlight to avoid fading. Protect prints framed under glass.       
* Store DVDs in provided case to prevent scratching.
 
CUSTOM ORDERS
We always love creating new original paintings (especial animal portraits)
Please CONTACT US for a quote.
Custom orders will have a lengthier processing time.
Ask us for details.
 
SHIPPING
Our company ships through the following carriers
* [UPS, USPS, FEDEX, OTHER]
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through [USPS, UPS, FEDEX, OTHER].
 
BARBARA APPLEGATE STUDIO is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
 
COST CALCULATIONS
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
 
TIMELINE
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 – 5 DAYS to be handmade.
 
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
To complete your return, we require a receipt or proof of purchase.
 
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
 
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
 
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ART@BARBARAAPPLEGATESTUDIO.COM
 
EXCHANGES
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ART@BARBARAAPPLEGATESTUDIO.COM and send your item to: BARBARA APPLEGATE GALLERY, 1311 BRISTOL ROAD, BRISTOL, ME 04539
 
SHIPPING
To return your product, you should mail your product to: BARBARA APPLEGATE GALLERY, 1311 BRISTOL ROAD, BRISTOL, ME 04539
 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 Document last updated January 2, 2018